Frequently Asked Questions

General Information

What is Back to the Roots?

Back to the Roots is an educational travel company dedicated to transforming the tourism industry through sustainable and responsible practices. We create high-quality travel experiences that emphasize the connection between people, nature, and spirituality.

With over a decade of experience in sustainability, education, program design, youth empowerment, human capacity building, and circular economy, we offer educational opportunities rooted in real-life experiences and ethical values.

What services do you offer?

We provide a range of services designed to promote sustainable and educational tourism:

  • Eco & Edu Tour – Environmentally friendly and educational trips that foster a deep understanding of nature and local communities.
  • Leadership & Sustainability Training – Programs focused on leadership and sustainability to encourage responsible tourism practices.
  • Community Engagement Program – Initiatives that actively involve travelers in supporting local communities.
  • Media & Advocacy – Services that promote ethical tourism through storytelling and advocacy.

Booking & Payment

How can I book a trip or activity?

You can contact us via Whatsapp or book directly through our website by selecting one of our travel options:

  • Open Trip Schedule – Join a group for a shared adventure.
  • Private Trip – Enjoy an exclusive experience tailored to your group.
  • À la Carte – Select individual activities to create your own itinerary.
  • Customized Trip – Let us design a fully customized travel experience based on your preferences.

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What payment methods do you accept?

We accept various secure payment methods, including credit/debit cards and bank transfers. Payment details will be provided upon booking confirmation.

What is your cancellation policy?

Our cancellation policy varies depending on the type of service booked. Terms & conditions  are available here and on your invoice. You can also contact us directly for more details.

Sustainability Commitment

How does Back to the Roots promote sustainable tourism?

We collaborate with local partners who share our values of sustainability and responsibility. Our programs are designed to minimize environmental impact while providing authentic experiences that benefit local communities.

Do your programs support local communities?

Yes, our programs are designed to support local economies, promote fair trade, and provide educational opportunities for the communities we visit.

Contact & Support

How can I contact you for more information?

You can reach us through our Whatsapp number, website or follow us on our social media channels for the latest updates and travel inspiration.

How long does it take to get a response?

We strive to respond to all inquiries within 24 hours. Our team is dedicated to providing quick and efficient support to assist you with any questions or booking requests.

Still have a question ?

If you cannot find the answer you’re looking for, feel free to contact us via the contact form on our website or message us directly on WhatsApp. We’re happy to help!

Back to the roots

Authentic, sustainable adventures crafted with local expertise.

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