Terms & Conditions
Terms & Conditions
Last updated: 01/09/2025
Welcome to Back to the Roots (“we,” “our,” “us”). By accessing or using our website backtotheroots.id (“Site”) and booking our services, you agree to the following Terms and Conditions. Please read them carefully before making any reservation.
1. Services
We specialize in:
Tailor-made trips designed according to your preferences, budget, and schedule.
Day trip reservations including cultural experiences, outdoor activities, and guided tours.
All services are subject to availability and confirmation.
2. Booking & Payment
Bookings can be made directly through our website or by contacting our team.
A deposit or full payment may be required at the time of booking, depending on the service.
Prices are displayed in [local currency] and include applicable taxes unless otherwise stated.
Payments must be made via the approved methods indicated on our Site.
3. Cancellations & Refunds
Day Trips: Cancellations made at least 48 hours in advance will receive a full refund.
Tailor-Made Trips: Cancellation policies vary depending on the itinerary and third-party providers. Specific terms will be outlined in your personalized proposal.
No-shows or last-minute cancellations (within 24 hours of the activity) are non-refundable.
4. Changes to Your Booking
Minor changes (e.g., timing, activity sequence) may occur due to weather, safety, or local conditions.
We will notify you as early as possible and provide alternatives of equal or greater value.
5. Responsibilities
Your Responsibility: Ensure your personal details (passport, visa, insurance, health conditions) are valid and accurate. You must comply with local laws and respect cultural practices.
Our Responsibility: Provide the services as described, ensure professional guides/partners, and maintain your safety to the best of our ability.
6. Liability
We act as an intermediary between clients and local providers (transport companies, guides, accommodation, activity operators).
We are not liable for delays, injuries, losses, accidents, or damages beyond our reasonable control.
We strongly recommend purchasing travel insurance covering medical, trip cancellations, and personal belongings.
7. Intellectual Property
All content on backtotheroots.id (text, images, branding) is owned by Back to the Roots and cannot be copied or reproduced without prior consent.
8. Governing Law
These Terms are governed by the laws of Indonesia. Any disputes shall be subject to the jurisdiction of the courts of Indonesia.
Privacy Policy
Last updated: 01/09/2025
At Back to the Roots (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit backtotheroots.id (“Site”) or book our services.
1. Information We Collect
When you use our Site or book with us, we may collect:
Personal information: Name, email, phone number, address, nationality, passport details (for tailor-made trips).
Booking details: Trip preferences, group size, travel dates, activity selections.
Payment information: Processed securely via third-party providers (we do not store credit card details).
Technical information: IP address, browser type, device information, and cookies for analytics and performance.
2. How We Use Your Information
We use your data to:
Process and confirm bookings (tailor-made trips & day trips).
Communicate with you about your reservation, itinerary, or inquiries.
Send updates, promotions, or newsletters (only if you consent).
Improve our website, services, and customer experience.
Comply with legal and tax obligations.
3. Sharing Your Information
We only share your data with:
Service providers and partners (guides, hotels, transport, activity operators) strictly for the fulfillment of your booking.
Payment processors to securely handle transactions.
Authorities if required by law or regulation.
We do not sell or rent your personal data to third parties.
4. Data Retention
We keep your data only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your personal data at any time (see Section 7).
5. Cookies & Tracking
Our Site uses cookies to:
Ensure proper functionality of the website.
Measure traffic, performance, and improve the user experience.
Provide personalized content and offers.
You may disable cookies in your browser, but some parts of the Site may not function correctly.
6. Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction (GDPR, PDPA, etc.), you may have the right to:
Access, update, or delete your personal information.
Object to or restrict certain types of processing.
Withdraw consent to marketing communications at any time.
Requests can be made via our contact details below.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
9. International Data Transfers
As we operate in Indonesia, your data may be processed outside your country of residence. By using our Site, you consent to such transfers in accordance with this Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Site.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
📞 +6281 313 888 408